We want the piece to be perfect for you.
We accept exchanges and returns within 7days after delivery, with the order receipt.
The piece must be unworn, in its original packaging and with all tags. Engraved, personalized or custom-adjusted pieces are not eligible for return.
For hygiene reasons, earrings cannot be returned once the packaging is opened, except for manufacturing defects.
Message us on WhatsApp with your order number and the reason. We arrange the pickup or delivery of the piece and confirm the next step.
If the item does not meet all requirements, the refund will not be accepted. The customer is responsible for shipping costs; if the shipment is not sent via insured FedEx service and the package is lost, the cost of the garment will not be refunded.
Si la pieza no cumple con todos los requisitos ,El reembolso no sera aceptado . El cliente se hace cargo del Costo del Envio , si no hace el Envio asegurado por FedEx y se pierde el paquete no se le reembolsara el costo de la prenda